Our Experts

Rick is Founder of CIO Services Group and serves as President and Principal Consultant. Rick is an accomplished information management executive with broad and deep experience providing global business and technology leadership. His industry background includes healthcare, medical devices, pharmaceuticals, consumer products and government. As a member of the executive team at CSG, Rick’s responsibilities include the global development, support and operation of computer systems, the development and management of information processes, telecommunications and the management and support of a world-wide network infrastructure. He provides global support and services for sales, marketing, manufacturing, quality, research, development, customer service and logistics as well as the administrative functions of the business.

Pat’s dual background as a senior Information Technology executive and as an Auditor brings a unique perspective to the strategic planning process. He uses that perspective to help client CEOs, CFOs and CIOs work together to align the IT tactical plans with the overall business strategy. He leads them through a comprehensive risk analysis to ensure their digital assets are protected using ISO, HIPAA and HITRUST standards. In addition, Pat uses his experience to assist client CEOs and CFOs in selecting and mentoring their CIOs.

Ben has particular skills with organizations undergoing rapid growth and change. Recently he has provided technical assessments and strategy involving a variety of computing platforms from mobile to large servers. These have included highly available, scalable and secure solutions ranging from redundant systems to hot disaster recovery models. He is a technology leader who introduces innovation that results in cost savings and speed to market. He is responsible for monitoring and evaluating technology trends and directions and develops strategic roadmaps that match appropriate technology solutions to business requirements, with an eye towards current and future needs. He also manages relationships with strategic and sourcing partners to optimize these solutions.

Lee is an Information Technology professional with a broad range of experience in data center management and relocation, network management, vendor relationship management, customer support, military telecommunications network support, technology consulting and project management. Currently Lee specializes in developing and implementing disaster recovery and business continuity programs to meet regulatory and compliance requirements as well as to meet customer business needs. Lee is a proven leader highly skilled in the areas of business and IT assessments, incident response, business impact analysis, disaster preparedness, risk management, development of recovery strategies and contingency planning. He has experience working with clients in numerous industries, including financial services, local government, transportation and information technology.

Chago brings a great deal of mature and successful experiences to our offerings. He compiled the CIO Services’ Application Architecture Guide, which has been successfully deployed to clients. His expertise in Agile software development methods enables our clients to rationalize and tailor their engineering and project processes resulting in optimizing the speed to value for software assets. He is an expert in Project Management processes and is the go-to person for the establishment and execution of effective PMO functions in our clients’ domains. Chago’s global ERP implementation background has been invaluable both large and small client organizations. His deep knowledge of IT financials enables our clients to significantly reduce their IT financial footprint. He was a pioneer in the data warehousing and big data fields and is frequently invited to speak at conferences and technical boards.

Susan has over 30 years’ experience in all aspects of software, hardware, and systems for the information technology industry both as an I.T. Practitioner and as a Technical Consultant. This dual background gives her a unique perspective on what it takes to organize and staff high performing teams that maximize the benefits technology can offer to a business. She acts as a trusted advisor to clients in all matters regarding to human capital management including HR Process Design regarding sourcing, recruitment, interviewing, organization, development, compensation, performance, retention and, when necessary, outplacement. She also assists clients in optimizing their internal HR function to support Information Technology. On large-scale recruiting and staffing efforts, she manages the full life-cycle of the project including needs analysis, organizational design, RFI/RFP creation and evaluation, contract negotiation, liaison with stake holders, selection and management of third-party vendor partners, as well as the actual employee and contractor recruitment, selection, andon-boarding.

Jana has over 25 years of experience in technology consulting and management development, with a focus on helping information technology organizations with the people issues of IT. She has broad experience in IT management consulting, meeting facilitation, training and coaching, with a specialty in organizational change, communications and management development. Her areas of expertise include development of interpersonal skills in IT professionals and organizations, influencing behavioral change, stakeholder communications, building trust, and developing business relationships.