Chago Santiago

Vice President, IT Applications and Business Intelligence Practice

Chago brings a great deal of mature and successful experiences to our offerings. He compiled the CIO Services’ Application Architecture Guide, which has been successfully deployed to clients. His expertise in Agile software development methods enables our clients to rationalize and tailor their engineering and project processes resulting in optimizing the speed to value for software assets. He is an expert in Project Management processes and is the go-to person for the establishment and execution of effective PMO functions in our clients’ domains. Chago’s global ERP implementation background has been invaluable both large and small client organizations. His deep knowledge of IT financials enables our clients to significantly reduce their IT financial footprint. He was a pioneer in the data warehousing and big data fields and is frequently invited to speak at conferences and technical boards.

Chago joined CIO Services Group after retiring as Vice President of Information Technology at AutoZone, Inc. headquarters, where he was responsible for business applications, software engineering, demand management systems, enterprise architecture, resource management, technical support for a 6000+ stores chain, corporate e-commerce sites, project management and the PMO. Prior to AutoZone, he was Vice President of Information Services’ Solutions Delivery at Sports Authority in Denver, Colorado.  Earlier in his career Chago’s engagements included Senior Director for Software Applications at Quantum Corporation, Executive Director for Open Systems Software Engineering and Business Intelligence at CSG Systems in Denver, Colorado; and Sr. Manager and Director for Software Development, Quality Assurance, Data Warehousing and Business Intelligence at MCI Telecom. Chago’s background includes implementing several data warehousing and business intelligence platforms as well as manufacturing execution systems; several successful global ERP implementations, consumer and commercial e-commerce sites, micro-merchandising systems, labor and workforce management systems; and other enterprise applications in the manufacturing, retail, media, and telecomm industries. Chago earned the prestigious “Best ERP Implementation” Editor’s Choice Award by Oracle Corporation’s Profit Magazine in 2003.

Chago served with distinction in the U.S. Air Force as a Cyberspace Operations Officer  and as a Space Operations Officer.  He earned a Bachelor of Science in Information Technology from University of Puerto Rico, a Master of Science in Management, majoring in Operations Research from George Washington University, and a Master of Arts in Management Information Systems from Webster Marymount University in St. Louis, MO. He has also been a Teaching Fellow on IT leadership, strategic planning, IT value management, project management and IT risk management at the Fogelman College of Business and Economics, University of Memphis. Chago is a member of the Memphis chapter of the Society for Information Management (SIM) and is on the boards of several non-profit organizations. He is also the Chief Technology Officer for the State Guard Association of the United States.